The Model Business Excellence EFQM is a non-prescriptive framework based on the nine criteria:

1. Leadership
2. Strategy and Planning
3. People
4. Partnership and Resources
5. Processes
6. Citizen / Customer Oriented Results
7. People Results
8. Society Results
9. Key Performance Results

It is a practical tool that can be used in many ways:

-As a tool for Self-Assessment
-As a way to Benchmark with other organizations
-As a guide to Identify areas for Improvement
-As the basis for a Common Vocabulary and a way of thinking
-As a Structure for the organization’s management system

The EFQM Model is presented in the figure that follows:


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