The Model Business Excellence EFQM is a non-prescriptive framework based on the nine criteria:

1. Leadership
2. Strategy and Planning
3. People
4. Partnership and Resources
5. Processes
6. Citizen / Customer Oriented Results
7. People Results
8. Society Results
9. Key Performance Results

It is a practical tool that can be used in many ways:

-As a tool for Self-Assessment
-As a way to Benchmark with other organizations
-As a guide to Identify areas for Improvement
-As the basis for a Common Vocabulary and a way of thinking
-As a Structure for the organization’s management system

The EFQM Model is presented in the figure that follows:

 

    Inquiry Form

    Cookies & Data Protection

    This website uses cookies to ensure you get the best experience on our website.
    For more information, please read carefully the Cookies Policy

    Choose Type of Cookies You Accept in Cookies Preferences

    Skip to content